HuggleBib® Online Returns Policy
There may be times when you will need to return an item purchased from us. Our Returns Policy is designed to assist you with your return. The benefits given by our Returns Policy are in addition to other rights and remedies you may have as a consumer under the Australian Consumer Law (ACL).
If you wish to return any item(s) you have purchased, you can either return the item(s) via post to our online store within 14 days from the date of delivery. Return postage costs will be at your expense, unless the item(s) returned is faulty or not as ordered. In this instance, postage will be incurred by HuggleBib®. Please contact us via our website to organise pre-paid postage.
We encourage you to return your parcel via registered or traceable postal services as all returned parcels remain the responsibility of the purchaser until received by HuggleBib®.
Returns Policy Conditions
At HuggleBib® we want to ensure you love the items you purchase. If you have changed your mind on a purchase we will exchange your item, or refund your original method of payment provided that:
- You return the item within 14 days (inclusive) from the tracked date of delivery
- You produce your original HuggleBib® invoice (receipt) when you return the item
- The item is in original saleable condition:
- With all original tags
- In an unworn, unopened and unused state
- Any sewn labels are still attached
- A returns form is completed and accompanies your returning item(s)
If you are not able to comply with these requirements, HuggleBib® reserves the right to refuse an exchange or refund on change of mind items. .
Items on ‘Sale’ will only be exchanged (not refunded) for change of mind except where the item is faulty or defective. Exchanges can only be exchanged for the same value of the purchase price of the item being returned. Your items that you wish to return need to be sent back to our online returns address with enclosed returns and tax invoice (receipt). Return postage costs will be at your expense.
If the alternative size or colour is no longer available, provided all the Returns Policy Conditions are met, a refund will be provided to you crediting your original method of payment.
A refund will be provided to you crediting your original method of payment, providing all the Returns Policy Conditions are met and our warehouse has received the original item that is being returned. Cash refunds will not be provided under any circumstances.
Please send all returns to:
PO BOX 1159
Morayfield QLD 4506
Online Returns via return post
If you wish to return or exchange an item purchased online via post, please contact us during the hours of 9:00am to 5:00pm AEST Monday to Friday (excluding public holidays) on either phone or email as below:
- Australian callers: 07 5495 8366
- International callers: +61 07 5495 8366
- Email: firstname.lastname@example.org
Please provide the following information so we can assist you as quickly as possible:
- Your name
- Date your order was placed, if applicable
- Your Sales Order Reference Number, if available
- Your tracking number, if available
- Brief description of the problem you are experiencing
Tracking your return:
If you chose to return your item via the Post Office, please ensure you use a trackable service, so you are able to track your order if necessary. You can track your Post office return here using the tracking number they have provided you